The Marketplace Support Specialist will play a key role in the daily operations of our Amazon storefront and other e-commerce platforms. This position focuses on maintaining and optimizing product listings, ensuring they are accurate, compliant, and optimized for both search visibility and conversion. You will manage a variety of operational tasks, such as troubleshooting listing issues, handling reimbursement cases, and updating product information. Additionally, you will track and report on essential performance metrics, monitor pricing health, and ensure financial accuracy. Collaboration with internal teams will be crucial to improve product performance, optimize listings, and streamline operational workflows. This position offers the opportunity to gain hands-on experience in managing and scaling an e-commerce business while directly contributing to the company’s growth.
Key Responsibilities:
- Manage and optimize product listings across Amazon and other e-commerce marketplaces, ensuring accuracy, optimization, and compliance with platform guidelines.
- Troubleshoot and resolve product-related issues, including missing content, account errors, and product discrepancies.
- Handle inbound reimbursement cases and resolve issues related to inventory discrepancies or shipment concerns.
- Monitor and update pricing health, ensuring product prices are competitive and consistent across listings, while adhering to profitability goals.
- Maintain financial accuracy, including bookkeeping for sales, refunds, reimbursements, and other marketplace-related transactions.
- Generate and analyze performance reports to track key metrics such as sales, inventory levels, and account health, while providing insights for operational improvements.
- Collaborate with internal teams to improve listing quality, optimize product descriptions, and implement strategies to increase visibility and conversions.
- Support day-to-day operations by addressing issues, managing customer feedback, and ensuring products are available and correctly listed across all platforms.
Qualifications and Skills:
- Familiarity with Microsoft Excel
- Strong multitasking abilities, independent work ethic, and excellent communication skills