South East Texas Regional Planning Commission
Notice of Availability
June 5, 2025
Working Title: Quality Assurance Specialist
Department: Disaster Recovery Division (DRD)
FLSA: Nonexempt
Salary Range: $36,976 – $58,399
GENERAL DESCRIPTION
Performs routine (journey-level) quality assurance work. Work involves planning, developing, and administering internal quality assurance and compliance activities. Works under moderate supervision, with limited latitude for the use of initiative and independent judgment.
EXAMPLES OF WORK PERFORMED
- Assists, develops and implements quality assurance programs.
- Plans and organizes case review assignments.
- Conducts case and quality control reviews of programs.
- Verifies information received from case readings, sources, and clients.
- Participates in corrective action planning and service improvement activities.
- Identifies cases for investigation of potential fraud and for potential recoupment and restitution.
- Reviews and analyzes cases, notes deficiencies, and extracts data to be verified; collects performance data; identifies adverse trends; and determines compliance with service delivery standards, program requirements, and policies and procedures.
- Documents review findings.
- Communicates final determination of case review to appropriate staff.
- May analyze quality control error findings for trends or patterns.
- Performs other duties as assigned.
GENERAL QUALIFICATION GUIDELINES
EXPERIENCE AND EDUCATION
- Experience: Preferred experience in social service financial eligibility determination or auditing work.
- Education: Graduation from an accredited four-year college or university with major coursework in social work or a related field (such as public administration, etc.).
- Qualification: We are open to candidates where experience and education may be substituted for one another. Provided the overall skillset aligns with the role.
KNOWLEDGE, SKILLS, AND ABILITIES
- Familiarity with accounting or bookkeeping principles.
- Knowledge of federal and state financial eligibility programs and quality control procedures.
- Skilled in analyzing data and in the use of a computer and applicable software.
- Ability to apply program and quality control policies and procedures: to ensure compliance with state and federal regulations, to select analyze and evaluate information from case files in relation to eligibility criteria, and to communicate effectively.
SEND RESUMES TO:
Glenda Lacy
Email: glacy@setrpc.org
AN EQUAL OPPORTUNITY EMPLOYER